Payment Methods Accepted
We accept Visa, Mastercard, American Express, PayPal (paypal.me/PsychoBabelSkoob), UK cheque, bank transfer (UK and EU banks), book tokens and cash. Card payments can be made by contacting us by telephone.
Returning unwanted goods
7 days to cancel purchase for non-faulty goods
In the EU, you have the right to cancel your on-line purchase
within seven working days.
seven-day 'cooling off' period begins on the
day when you receive your purchase.
choose to cancel your order for
any reason within this time frame – even if you simply changed
We will give
you a refund within 30 days. This refund must include any shipping charges you
paid when you made your purchase.
have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.
Our voluntary returns guarantee:
You may return, for a full refund, any item ordered from us within 30 days of
receipt, provided it is in perfect condition.
Please contact us to obtain a
returns authorisation by completing and returning this cancellation form, emailing (firstname.lastname@example.org)
or telephoning +44(0)1235 861411. You will be responsible for the cost of
returning the item to us, unless we delivered it to you in error or it is
faulty. It is your responsibility to ensure safe return of the item.
If you return a high-value item,
we recommend you use a recorded delivery service. Once we've received your
item, we'll refund the same means of payment as you used to make your purchase.
This returns guarantee doesn't affect your statutory rights and therefore
doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.
UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.
Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.
Live or work in or around Oxford?
Want to save the postage cost?
Just pop in!
We welcome customers but visitors be warned - the books have a way of taking over our offices from time to time! If you're interested in dropping by to pick up an order, or would like to personally inspect a book before committing to buy, just let us know. In addition to saving postage costs, you'll get a free cup of coffee or tea!
Our office is open from 8:00am to 4:00pm from Monday to Friday. Sometimes we're in later in the evening or even manage to get an early start to the day. If you'd like to come on a Saturday or later in the evening, let us know and we can try to arrange a convenient time.